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What is RMM? | Definition by ITarian

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Jan 29, 2020

How Does RMM Software Work?

The RMM system refers to the monitoring software that identifies and reports problems to the service providers, allowing experts (RMM experts) to fix such identified issues. It involves in active maintenance updating the OS, antivirus definitions, de-fragmenting hard disks and more. The RMM IT software is a handy and an efficient tool for system administrator.

Here is a list of main functions:

  • Collect details on the client’s computing systems, applications, and software
  • Generate activity reports and data to MSPs
  • Provide relevant alerts and tickets when the need arises
  • Track network condition
  • Monitor all endpoints and clients concurrently
  • Automate planned maintenance duties

The main benefits of using RMM Software:

Security Enhancement to maintain a trouble-free system, the user needs to update patches. However, with RMM tools in place, the user will get the updates done quickly.

Ability to Get Innovative Technology and IT Experts Remote Monitoring and Management experts will help in resolving issues and provide first-class insights on minor details.

Proactive Approach and Cost Savings – RMM software resolves issues before they happen. By doing so, it offers a proactive approach and cost savings.


The RMM technology sees a much higher and potential advancement by providing maintenance without taking control over PCs at remote; Program Manager, Service Manager and Task Manager, run scripts, uninstall applications, install patches and more.


During the process of RMM tool installation, an impression called agent is installed on the users’ workstations, mobile devices, servers and other endpoints. The agent stands a liaison and communicates about the complete status and health of the device to the MSP. The agent also helps the MSP to get a clear acumen on the device status and gives a heads-up, if there exist any issues and resolves them from remote. An automated ticket is created, when the agent identifies any issue in the machine. The ticket is categorised based on the type and the severity of the issue. This stands a criterion for the MSP to decide and priorities critical issues and works on it to fix it in the first place.

The RMM experts are good to install software, manage security patch fixes, update software and much alike through remote access.


RMM software is designed to provide a bunch of IT management tools like tracking tickets, remote monitoring client devices, provide support through a complete interface. Let’s take a closer look at Remote Monitoring and Management came into existence.

With the emergence of computers in 1950s, network management tools took its place in the digital platform getting integrated with the Simple Network Management Protocol (SNMP). This ensured a break-fix model to trouble shoot the issue through on-site servicing. As an enhancement, experts framed processes to go on-site for a maintenance check of the IT devices running on the client’s network. However, this was a tedious task to move on.

The pilot version of managed IT solution tools came into inception with SNMP to send information to the IT technician. However the system found it complex to manage networks from giant companies. In 2005, with an advancement in technology, companies managed to exploit the managed services which were accessed by the Fortune 500 companies. Thus RMM technology evolved to support managed services so as to assist expert staff to exploit MSP to service the businesses – be it small or medium in the market.


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