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We disconnected our Smart Roku TV for a month. After hooking it back up the remote will not turn it on or work when we

Customer Question

We disconnected our Smart…

We disconnected our Smart Roku TV for a month. After hooking it back up the remote will not turn it on or work when we turn it on manually

Technician’s Assistant: Is your Roku TV connected to a surge protector or power strip?

Yes

Technician’s Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes

Submitted: 8 days ago.Category: TV

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Ask Your Own TV Question

Answered in 5 minutes by:

1/21/2020

TV Technician: Josh, Technician replied 8 days agoJosh

Category: TV

Satisfied Customers: 27,822

Experience: 10+ years

Verified

Hi! My name is Josh and I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.

Please replace the batteries in the remote and check to see if it continues with a new set of batteries.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! If you need more assistance, please use the reply box and let me know.

Customer reply replied 8 days ago

I already tried replacing the batteries

TV Technician: Josh, Technician replied 8 days ago

Near the batteries, there is a pairing button. Hold down the pairing button for 20 seconds then try to use the remote again

Customer reply replied 8 days ago

There is no such button on my remote

TV Technician: Josh, Technician replied 8 days ago

Are you using the ROKU remote with the TV or did you buy a replacement?

Customer reply replied 8 days ago

It’s a Sharp

Smart TV

with a Sharp-Roku remote that came with the TV

Are you still there

TV Technician: Josh, Technician replied 8 days ago

Yes, I am here.

Please try using a different wall outlet

Customer reply replied 8 days ago

Tried that. SameNow what?

TV Technician: Josh, Technician replied 8 days ago

Does the TV show any signs of powering on? The issue is either the remote or the TV.

Customer reply replied 8 days ago

The TV can be turned on manually, but the remote doesn’t work to get online or

antenna

channels

TV Technician: Josh, Technician replied 8 days ago

Thank you.

Does the remote work at all using any button?

Customer reply replied 8 days ago

No. This is TV info

TV Technician: Josh, Technician replied 8 days ago

Customer reply replied 8 days ago

Thanks. How do I cancel my subscription?

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Josh, Technician

Category: TV

Satisfied Customers: 27,822

27,822 Satisfied Customers

Experience: 10+ years

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