• Sat. Jan 22nd, 2022

Remote not working – YouView Support

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Jan 22, 2020

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High atmospheric pressure over the weekend

High pressure weather conditions are expected this weekend causing picture break up or loss of channels for some viewers across the UK. This may cause YVM302 errors on YouView devices. If you are affected by this, please don’t retune your box until the high pressure system has passed, as this can sometimes make the problem worse. More information here.

A YouView Box FAQ

Try these steps and we’ll see if we can get it working again:

Use the PVR mode

Do you have this remote?


Yes, I have this remote

Press the PVR button to use the remote with your YouView box.


No, I don’t have this remote

Move on to step 2

Check the batteries

Make sure they are inserted correctly. Try replacing the batteries.

Restart your box

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the supportSiteInlineImage button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

Reset your remote

You might need to reset your remote control. We have a few different remotes so pick your remote here and try the instructions.

Further help

We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.

You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.

See all Box and Remote results

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If you still require assistance, or have any feedback, please leave a message on the YouView Community

Need more help? Visit our full contacts page here

YouView Support: v1.0.5

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