Remote Desktop Support | GoToAssist

Professional, simple and secure apps for businesses and nimble teams.

Select your country and language.

Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

Support remote computers and servers without an end user present. Connect at any time to unattended machines.

RescueAssist Web Console Icon

Web Console

Through a simple plugin, you can quickly and easily start a support session right from the browser.

Easily access your customer’s system information, including hardware and software configuration.

Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.

Multi-Monitor Navigation

Easily switch between all of your customer’s monitors.

Multi-Session Support

Host up to 15 sessions simultaneously per technician.

RescueAssist Slack Integration Icon

Put your IT Help Desk in a familiar place where employees are already working.

Set up new technicians and customize permissions.

Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.

Allow technicians to access only the devices they need to for added security

Add a second level of security for your Accounts

Easily manage thousands of users and their product access while also delivering Single Sign-On (SSO).

Easily manage users and license provisioning for your RescueAssist account

Screen-Sharing for iOS Devices

If your customers are running iOS 11 or later, you can support it. Screen-sharing capabilities let you remotely view any iOS 11+ iPhone or iPad to service users with ease.

Remote Control and View for Android Devices

Remotely view and control your customers’ Android devices to perform tasks and resolve issues as seamlessly as if you were there in person.

Talk to a Specialist

Find the perfect suite of tools for your business or industry.

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FAQs

Check out our help center for answers to common questions.

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Need more information?

Call 1 855 263 2838

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