Remote Desktop “Credentials Did Not Work”

Windows 7 Forums
15 Mar 2011 #1

Remote Desktop “Credentials Did Not Work”

Hey Everybody,

I am a Graphic Designer with a company and I am having a problem using VPN and Remote Desktop to access my work computer from home. My Fiance will be having our baby in the next couple of weeks and I need to have access to my machine while I am out of the office.

I use VPN and connect fine to that. I start up remote desktop and type in the address of my work computer 10.1.x.xx. I then asks me to log on using my existing credentials or a new one. I have tried this two ways. I have tried using a new one with my work log on Bxxxx Lxxxxxx and password Bxxxxxxxxxx and I get the error Credentials Did Not Work”. I have also created a new administrator account on my home computer with the same user name and password as my work machine…same problem. I know that the user name and credentials are correct and I have tried this about 50 times each.

All settings are correct on my machines as far as I can tell. I have allowed connections to anyone on my work computer and allowed the computer to be controlled remotely. I am at my wits ends with this.

Any help you can provide would be great.

System setup (Home):

Windows 7 Ultimate x64

All updates installed

Remote connection allowed through all firewalls

Administrator account

System setup (Work):

Windows 7 Professional x64

All updates installed

Administrator account

My System SpecsSystem Spec

OS Windows 7 Ultimate x64
CPU Intel Quad Core 2.83
Memory 4 GB
Graphics Card GeForce 8800

15 Mar 2011 #2

What security software do you have installed on your home and work computer?

My System SpecsSystem Spec

System Manufacturer/Model Number Dell XPS 15 L502x
OS Windows 7 Ultimate x64 SP1
CPU Core i7-2670QM
Memory 8GB DDR3 PC3-10600
Graphics Card Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution 1920×1080

Hard Drives 1TB 5400RPM Seagate

15 Mar 2011 #3

Hi bleonard,

When you login, instead of using:

Login:Bxxxx Lxxxxxx

Password: Bxxxxxxxxxx

Can you try it by inserting the domain name of the work computer you are trying to connect to. For example:

Login:Bxxxx

[email protected]

<----replace "MyWork" with the domain name or computer name of your work computer

Password: Bxxxxxxxxxx

Regards,

Golden

My System SpecsSystem Spec

Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.4
OS Windows 10 Pro x64 ; Xubuntu x64
CPU Intel i7 860 @ 2.80 GHz O/C’ed to 4.0GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080

Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*Samsung 840 EVO 120GB SSD; 1*OCZ Vertex 2 60GB SSD; 2*Samsung F3 SpinPoint 1TB in RAID0; 1*Samsung F1 SpinPoint 1TB; 2*Western Digital 1TB External USB 3.0 1*Western Digital 500GB External USB 3.0 1*Seagate 500GB External USB 2.0

15 Mar 2011 #4
Quote

Quote: Originally Posted by

kegobeer View Post

What security software do you have installed on your home and work computer?

I currently have Windows Firewall, BitDefender and Comodo Firewall running on my home machine. Like I said, I have allowed Remote Desktop through each of these manually on my home machine. As for the work computer, it is just Windows Firewall.

My System SpecsSystem Spec

OS Windows 7 Ultimate x64
CPU Intel Quad Core 2.83
Memory 4 GB
Graphics Card GeForce 8800

15 Mar 2011 #5

I’d uninstall everything except what comes standard with Windows 7, then install Microsoft Security Essentials for antivirus. Then, make sure you are supplying the credentials in the proper format required by the host machine.

My System SpecsSystem Spec

System Manufacturer/Model Number Dell XPS 15 L502x
OS Windows 7 Ultimate x64 SP1
CPU Core i7-2670QM
Memory 8GB DDR3 PC3-10600
Graphics Card Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution 1920×1080

Hard Drives 1TB 5400RPM Seagate

15 Mar 2011 #6
Quote

Quote: Originally Posted by

Golden View Post

Hi bleonard,

When you login, instead of using:

Login:Bxxxx Lxxxxxx

Password: Bxxxxxxxxxx

Can you try it by inserting the domain name of the work computer you are trying to connect to. For example:

Login:Bxxxx

[email protected]

<----replace "MyWork" with the domain name or computer name of your work computer

Password: Bxxxxxxxxxx

Regards,

Golden

That did the trick! I had to add the @MyWork (domain name only, not user name) and it worked like a charm. Thank you so much for your help Golden! Your awesome!

My System SpecsSystem Spec

OS Windows 7 Ultimate x64
CPU Intel Quad Core 2.83
Memory 4 GB
Graphics Card GeForce 8800

15 Mar 2011 #7
Quote

Quote: Originally Posted by

bleonard View Post Quote

Quote: Originally Posted by

Golden View Post

Hi bleonard,

When you login, instead of using:

Login:Bxxxx Lxxxxxx

Password: Bxxxxxxxxxx

Can you try it by inserting the domain name of the work computer you are trying to connect to. For example:

Login:Bxxxx

[email protected]

<----replace "MyWork" with the domain name or computer name of your work computer

Password: Bxxxxxxxxxx

Regards,

Golden

That did the trick! I had to add the @MyWork (domain name only, not user name) and it worked like a charm. Thank you so much for your help Golden! Your awesome!

Excellent! Glad it worked for you bleonard. Best wishes with the new baby that’s on the way! 🙂

Stop by again anytime you need help with Windows 7.

Regards,

Golden

My System SpecsSystem Spec

Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.4
OS Windows 10 Pro x64 ; Xubuntu x64
CPU Intel i7 860 @ 2.80 GHz O/C’ed to 4.0GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080

Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*Samsung 840 EVO 120GB SSD; 1*OCZ Vertex 2 60GB SSD; 2*Samsung F3 SpinPoint 1TB in RAID0; 1*Samsung F1 SpinPoint 1TB; 2*Western Digital 1TB External USB 3.0 1*Western Digital 500GB External USB 3.0 1*Seagate 500GB External USB 2.0

23 Jun 2011 #8

Well this doesn’t work for me. I log onto my network at work with VPN. I can ping the Win2008 server at 192.168.1.9. But when I try to remote desktop to 192.168.1.9 or to using

[email protected]

or

[email protected]

, it doesn’t accept the credential. Nor does it work when I do

[email protected]

There is no domain in the LAN. When I’m in the office I can remote desktop to the server without any problem. And with VPN I’m supposed to be just another computer in the office LAN. (And my home subnet is 192.168.2….)

Part of what I don’t understand is why the “Windows Security/Enter your credentials” screen comes up at all. It never does any other time I try to use Remote Access, whether with other servers that have public IP addresses or with computers on the same LAN that I’m on.

I just successfully logged into a different computer there (Win 7) using my name and password to log on (

[email protected]

).

My System SpecsSystem Spec

OS Windows 7 64-bit professional

23 Jun 2011 #9

I can actually VPN to the office, use Remote Access to get into my SysMgr box, and use the Remote Access link there to get to the server at 192.168.1.9. So why can’t I log onto it directly? What kind of stupid Window gotcha is working here?

My System SpecsSystem Spec

OS Windows 7 64-bit professional

24 Jun 2011 #10

Still more interesting: I had the sysmgr box out of the office and was able to vpn into the office and connect to the 192.168.1.9 server without any problem. Why would it work ok with one Win 7 professional box but not with another?

My System SpecsSystem Spec

OS Windows 7 64-bit professional

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