• Sun. Nov 28th, 2021

Remote desktop connection not working.

lanwo ayotunde


Dec 23, 2019

Hi Nancan,

In addition to Rifdhan’s suggestions,

1) Do you recall making any changes to the computer prior to this issue?

Please clarify the edition of Windows you are running on the computer

Windows Vista Home Premium Edition does not have the capability to be a Remote Desktop Host by default. In order to connect with Remote Desktop, you will have to upgrade Vista to Business, Ultimate, or Enterprise.

Take a look at
Remote Desktop Connection: frequently asked questions

(See the section “What is Remote Desktop Connection”)

Step 1: Put the computer to an earlier point in time when everything was working fine. To do this, follow the steps mentioned in the link below:

What is System Restore?


Step 2: Put the computer in clean boot and test

Follow Step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Important: – Remember to put the computer back to normal startup
follow step 7 in the link.

Step 3: Re-registering Remote Desktop using the command line. To do this, follow the steps mentioned below:

a) Click on
Start > Type in cmd
in the search box

b) Right click on
cmd that appears on the start menu under programs and hit “Run as administrator”

c) Now run the command
regsvr32 remotepg.dll

Check to see if the issue is resolved and let me know

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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