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My remote control doesn’t appear to be working. What should I do? – Nixplay Support

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Dec 27, 2019

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Ryan Ducie

Updated December 27, 2019 01:41


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If the remote control to your NIX or Nixplay frame doesn’t appear to be working, try:

  1. Ensure there is no obstruction between the remote control and the frame. Point the remote control directly to the middle of the frame display.
  2. It is possible that the battery is flat. You can replace the CR2025 (lithium metal) battery by carefully opening the slot at the back of the remote control unit (here’s how).
  3. If the problem persists, please reach out to our Customer Service team for support.

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