2020 Remote Working Summit
“There’s a variety of reasons businesses include home working in their staffing strategies, and the results almost always exceed the business case expectations,”
January 15, 2020
“Work at Home for contact centers is a proven staffing and business continuity strategy, and companies are achieving stellar returns,” says Michele Rowan, President of Customer Contact Strategies. “There’s a variety of reasons businesses include home working in their staffing strategies, and the results almost always exceed the business case expectations,” she says.
The 2020 Remote Working Summit in Dallas March 10-11 includes six case studies shared by Fortune 1000 organizations, six breakout sessions (three concurrent sessions at a time) ranging from virtual training to virtual coaching and flexible/self-scheduling, best practices in performance support of virtual reps and proven engagement tactics.
In addition, attendees will participate in and download the 2020 Remote Working Benchmarking Survey, a 40-point perspective on how companies are designing, deploying and supporting the work at home model in contact centers.
The 2020 Remote Working Summit is being held at the Hilton Park Cities Dallas on March 10-11.
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